Our Services

Over the last 8 years Ping IT Services have noticed that our clients typically require one of three types of support i.e. ad-hoc, remote dial in telephone support, or onsite support. Based on our research Ping IT Services are proud to present the following solutions for our clients:

Level 1

• Contact Method: Telephone
• Contract length: None
• From: 0830-1800 hours Monday to Friday
• Response time: 30 minutes
• Delivery Method: Telephone and Remote Access Dial In
• Minimum Usage: 1 hour
• Business will be open in line with Scottish Public Holidays
• Cost: £65.00 per hour

Level 2

• Contact Method: Telephone / Email
• Contract length: Minimum 1 month
• Available from: 0830-1800 hours Monday to Friday
• Response time: 30 minutes
• Delivery Method: Telephone and Remote Access Dial in
• Minimum Usage: 2.5 hours per month
• Business will be open in line with Scottish Public Holidays
• Cost: £55.00 per hour

Level 3

• Contact Method: Telephone / Email
• Contract length: Minimum 3 month
• Available from: 0830-1800 hours Monday to Friday
• Response time: 30 minutes or 2 hours for on site
• Delivery Method: Telephone or Remote Access Dial in or Onsite Support
• Minimum Usage: 8 hours per month
• Business will be open in line with Scottish Public Holidays
• Cost: £45.00 per hour

Level 4

• Support tailored to your individual requirements
• Pricing and proposal on request

Additional hours can be purchased at the rate stated in your agreed Support Level

For a financial justification table please go here

For full service levels details and terms and conditions go here

Ping IT Services reserve the right to refuse a support incidence unless it is logged by a pre designated contact