Clients
Ping IT Services specialises in looking after Small to Medium Enterprise Companies
with 5 – 50 PC’s and hence though our clients are often not well known we have
provided below a few examples of active clients and the work we successfully
undertake for them.
The Franchise Academy - Paisley
The Franchise Academy is a small growing company with over 14 PC’s that specialise in providing
help to businesses that wish to branch out into Franchising. With an existing Microsoft Small Business
Server network, they encountered a technical problem and called over 8 IT support companies,
choosing us on price and availability. We believe they were so impressed with our level of customer
care and fault resolution speed; they invited us to quote for a support contract which includes the following services:
- Telephone/Email support package
- Level 2 – 1*day per month onsite technical IT assistance package
- Microsoft Small Business Server and Microsoft Office Application support
- Installation of new Corporate and Visitor Wireless LAN networking project
- Emergency backup of data
- Deployment of a new web backup solution and a tested back-up strategy
- Adhoc 3rd party application support
Murray & Co. Chartered Accountants - Glasgow
Murray & Co. recognised the fact that they had to grow their simple PC network to include a backup solution,
an antivirus solution, and also remove the vulnerability of having no central storage for their very valuable
customer accounts data. The proprietor invited Ping IT Services to give advice on new hardware for the office,
and redesign the network by installing Microsoft Small Business Server for the 6 users and 1 remote home user.
This provided a new email system for all the staff and also provided them a central place for all their customer
data. This also allowed their data to be protected from viruses, and it removed the single point of failure which
would have been any single PC. Murray & Co. decided they would also like to have a Level 1 support account in
addition to their new network to provide peace of mind and a friendly voice on the end of the phone to help with
simple Microsoft Office queries and with any maintenance of their systems.
The following services have been deployed to Murray & Co.:
- Telephone/Email support package
- Microsoft Small Business Server and Microsoft Office Application support
- Installation of new Corporate Wireless Network
- Network deployment of central antivirus system including email and spam filtering
- Deployment of Tape Backup Solution including monthly testing
- Home Office Connectivity (VPN)
- Ad-hoc 3rd party application support